Upgrade Readiness - Step 2: Resolve app and driver issues. 6/14/2019. 17 minutes to read.In this articleThis section of the Upgrade Readiness workflow reports application and driver inventory and shows you which applications have known issues, which applications have no known issues, and which drivers have issues.

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We identify applications and drivers that need attention and suggest fixes when we know about them. In this sectionThe blades in the Step 2: Resolve issues section are:.You can change an application’s upgrade decision and a driver’s upgrade decision from the blades in this section. To change an application’s or a driver’s importance level, select User changes. Select the item you want to change and then select the appropriate option from the Select upgrade decision list.Upgrade decisions include: Upgrade decisionWhen to use itGuidanceNot reviewedAll drivers are marked as Not reviewed by default.Any app that has not been marked Low install count will also have an upgrade decision of Not reviewed by default.Apps you have not yet reviewed or are waiting to review later should be marked as Not reviewed. TipWithin the Upgrade Readiness data model, an object of Type UAApp refers to a particular application installed on a specific computer.To support dynamic aggregation and summation of data the Upgrade Readiness solution 'rolls up' (aggregates) data in preprocessing. Rolling up to the Granular level enables display of the App level.

In Upgrade Readiness terminology, an App is a unique combination of: app name, app vendor, app version, and app language. Thus, at the Granular level, you can see attributes such as total install count, which is the number of machines with a specific App installed.Upgrade Readiness also has a roll up level of NamePublisher, This level enables you to ignore different app versions within your organization for a particular app. In other words, NamePublisher displays statistics about a given app, aggregated across all versions.The following table lists possible values for ReadyForWindows and what they mean. NoteApps that you have designated as Mission critical or Business critical are automatically excluded from the counts on this blade. If an app is critical, you should always validate it manually it prior to upgrading.At the bottom of the blade, the OTHER APPS AND DRIVERS IN NEED OF REVIEW section allows you to quickly access apps you have designated as Mission critical or Business critical, your remaining apps that still need to be reviewed, and your remaining drivers that need to be reviewed.

Prioritize app and driver testingPlanning and executing an OS upgrade project can be overwhelming. When you are tasked with evaluating thousands of applications and drivers to ensure a successful upgrade, it can be difficult to decide where to start. The Upgrade Readiness solution provides valuable assistance for you, helping to determine the most important apps and drivers to unblock and enabling you yo create a proposed action plan. Proposed action planThe Upgrade Readiness proposed action plan is an optimally ordered list of apps and drivers that are in need of review. By testing apps and drivers in the order suggested by the proposed action plan, you are able to increase your number of “Ready to upgrade” computers in an efficient manner.

The action plan can be a very powerful tool during upgrade planning – but it’s most helpful when it’s used correctly. This topic explains the proposed action plan, describes how to use it, and calls out a few misconceptions and invalid use cases that you should avoid.The proposed action plan represents the order thath Microsoft recommends you rationalize the upgrade-readiness of your apps and drivers. By validating apps and drivers in the order proposed, you can ensure that you are testing efficiently.Each item in the proposed action plan represents either an application or a driver that you have not yet marked “Ready to upgrade.”Since “Low install count” apps are automatically marked “Ready to upgrade”, you will not see any of these apps in the proposed action plan.Each item in the plan has the following attributes: AttributeDescriptionExample valueItemRankThe location of this item in the context of the proposed action plan.

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For example, the item with ItemRank 7 is the 7th item in the Plan. It is crucial that the Plan is viewed in order by increasing ItemRank. Sorting the Plan in any other way invalidates the insights that the Plan provides.7ItemTypeWhether this item is an app or driver - possible values are: 'App' and 'Driver.' AppItemNameThe name of the app or driver that is in need of review.Microsoft Visual C 2005 Redistributable (x64)ItemVendorThe vendor of the app or driver.Microsoft CorporationItemVersionThe version of the app or driver.12.1.0.1ItemLanguageIf this item is an application, then this field will be the language of the app.

If the item is a driver, then this will say 'N/A.' EnglishItemHardwareIdIf this item is a driver, then this field will be the hardware id of the driver. If the item is an app, then this will say 'N/A.'

N/AUpgrade DecisionThe upgrade decision you have provided for this app or driver. If you have not defined an upgrade decision, then you will see the default value of “Not reviewed.”Review in progressComputersUnblockedAssuming you have already marked all previous items in the proposed action plan “Ready to upgrade”, this represents the number of additional computers that will become “Ready to upgrade” by testing this app or driver and giving it an upgrade decision of “Ready to upgrade”. For example, if ComputersUnblocked is 200, then resolving any issues associated with the app/driver in question will make 200 new computers “Ready to upgrade.”200CumulativeUnblockedThe total number of computers that will become “Ready to upgrade” if you validate and mark this and all prior items in the proposed action plan “Ready to upgrade”. For example, if ItemRank is 7, and CumulativeUnblocked is 950, then fixing items 1 thru 7 in the proposed action plan will cause 950 of your computers to become “Ready to upgrade.”950CumulativeUnblockedPctThe percentage of your machines that will become “Ready to upgrade” if you make this and all prior items in the proposed action plan “Ready to upgrade.”0.24See the following example action plan items (click the image for a full-size view):In this example, the 3rd item is an application: Microsoft Bing Sports, a modern app, version 4.20.951.0, published by Microsoft. By validating this app and making its UpgradeDecision “Ready to upgrade”, you can potentially make 1014 computers “Ready to upgrade” – but only after you have already validated items 1 and 2 in the list. By marking items 1, 2, and 3 “Ready to upgrade”, 14779 of your computers will become upgrade-ready. This represents 10.96% of the machines in this workspace.Using the proposed action planThere are several valid use cases for the proposed action plan.

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But it’s always important to remember that the information presented in the Plan is only accurate when sorted by increasing Item Rank! Here are three potential cases in which you could use the proposed action plan:.Quickly determine how many apps and drivers you’ll need to validate in order to make x% of your computers upgrade-ready. To determine this, simply find the first item in the Plan with a CumulativeUnblockedPct greater than or equal to your desired percentage of upgrade-ready computers. The corresponding ItemRank represents the smallest number of apps and drivers that you can validate in order to reach your upgrade readiness goal. The prior items in the proposed action plan itself represent the most efficient route to reaching your goal.Use the proposed action plan to prepare a small portion of your machines for a pilot of your target Operating System. Let’s say you want to test a new Operating System by upgrading a few hundred computers.